Customer, Owner, Captain & Crew Experience
Design the Entire Guest Journey
Customer experience starts long before the yacht reaches the berth. FMD reviews the complete journey from enquiry through arrival, stay, departure and retention.
01
Before Arrival
- Booking and enquiry
- Pre-arrival communication
- Documents and berth confirmation
02
Arrival
- Harbour approach
- Marina communication
- Berthing assistance
- Welcome and check-in
03
During Stay
- Owner services
- Captain support
- Concierge and technical support
- Transport and club access
04
Crew Welfare
- Facilities and laundry
- Provisioning and transport
- Social spaces and recreation
05
Retention
- Billing and check-out
- Feedback and CRM follow-up
- Loyalty and return booking
The captain may choose the marina. The experience determines whether the yacht returns.
Start Here
A two-week Operational Design Review.
Fixed scope, fixed fee, delivered before the next design freeze. Share your marina plans and we will respond within 48 hours.
Request an Operational Design Review →