Based in the UAE Available globally Remote support with optional site visits

Customer, Owner, Captain & Crew Experience

Design the Entire Guest Journey

Customer experience starts long before the yacht reaches the berth. FMD reviews the complete journey from enquiry through arrival, stay, departure and retention.

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01

Before Arrival

  • Booking and enquiry
  • Pre-arrival communication
  • Documents and berth confirmation
02

Arrival

  • Harbour approach
  • Marina communication
  • Berthing assistance
  • Welcome and check-in
03

During Stay

  • Owner services
  • Captain support
  • Concierge and technical support
  • Transport and club access
04

Crew Welfare

  • Facilities and laundry
  • Provisioning and transport
  • Social spaces and recreation
05

Retention

  • Billing and check-out
  • Feedback and CRM follow-up
  • Loyalty and return booking

The captain may choose the marina. The experience determines whether the yacht returns.

Start Here

A two-week Operational Design Review.

Fixed scope, fixed fee, delivered before the next design freeze. Share your marina plans and we will respond within 48 hours.

Request an Operational Design Review →